How long will it take for my order to arrive?

The average delivery time for our packages is 5 to 12 business days.

How can I track my order?

Once your order is shipped, you'll receive a tracking number that will allow you to track your package online.

We also recommend checking your spam folder, as our emails sometimes end up there. Please note that the tracking system may take up to 7 business days to be activated.

Can I cancel or modify my order?

We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order has been processed.

Do you offer refunds or exchanges?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving it to arrange a refund or exchange.

What payment methods are accepted?

You can pay securely with Mastercard, Maestro, Visa, American Express debit or credit cards, or pay directly with Apple Pay or Google Pay.

Other queries

You can contact our customer service team by emailing us at info@guapuras.com. You can also find our contact information on the "Contact" page of our website.

Customer Service Hours:
Monday to Friday: 9:00 AM to 6:00 PM

Saturday and Sunday: 10:00 AM to 2:00 PM

We strive to respond to your emails within 24 hours.